How to Modify or Cancel Your Booking on MotorVero

Travel plans can change unexpectedly, and we understand how important flexibility is when it comes to car rentals. MotorVero is committed to making your booking experience as seamless as possible by providing easy ways to modify or cancel your car rental reservations. Here, we'll guide you step-by-step through the process of modifying or cancelling your booking on MotorVero.

Modifying Your Booking on MotorVero

Sometimes, flights are delayed, or plans change at the last minute. When this happens, you can easily modify your car rental booking with MotorVero, provided the pick-up time is at least two hours away. Here’s a step-by-step guide on how to modify your booking:

1. Log in to MotorVero: Head to the MotorVero homepage and log in to your account. Once logged in, navigate to your profile.
2. Access "My Bookings": Select "My Bookings" to view all your current reservations. Locate the booking you want to modify and click "View Details".
3. Select "Modify Booking": Once inside the reservation details, click on the "Modify Booking" button to initiate changes.
4. Enter Modification Details: Specify the changes you need, such as the new pick-up or drop-off time, and click "Submit" to proceed.
5. Receive Email Confirmation: You will receive an updated confirmation email containing a revised voucher for your booking. Print or save this voucher to present it when picking up your rental vehicle.

It is important to note that availability is based on the rental company’s inventory at the time of modification. If the requested car type or time slot isn’t available, you may need to select an alternative option. Additionally, MotorVero does not charge modification fees; however, rental prices may fluctuate depending on availability. If the modified booking incurs additional costs, payment methods will vary:

• Pay at Destination: The updated payable amount will be listed on your new voucher, and you will pay at the rental counter.
• Online Payment: If your original booking was paid online, the difference can be paid securely on MotorVero’s website using a credit card or PayPal.

Handling Delays or Uncertain Travel Dates

If your plans are delayed or you’re unsure when you’ll be able to pick up your rental car, MotorVero offers flexible solutions. For online payments, you can convert the paid amount into a coupon, which can be used for a future reservation. This coupon will be sent to your email once the current booking is canceled, and you can apply it whenever you book again. If you selected "Pay at Destination," simply cancel your current booking and make a new reservation when your plans are solidified.

How to Cancel Your Booking on MotorVero

Cancelling a booking on MotorVero is simple and follows similar steps to modifying a reservation. Here’s how to proceed:

1. Access "My Bookings": Log in to your MotorVero account, navigate to "My Bookings," and locate the reservation you wish to cancel.
2. Select "Cancel Reservation": Click on "View Details" and then select "Cancel Reservation" to begin the cancellation process.
3. Specify the Cancellation Reason: You may be prompted to provide a reason for cancelling. Once submitted, you’ll receive a confirmation email stating that your reservation has been cancelled.

Remember, if you need any assistance during this process, MotorVero’s customer support team is just a call or email away.

Refund Policy for Cancelled Online Payment Bookings

If you cancel a booking made through online payment, the full amount will be refunded to your original payment method. Note that cancellations made within one hour of the scheduled pick-up time will have 5% of the amount retained. Similarly, if you fail to pick up your rental car without cancelling in advance, you will be charged the equivalent of one rental day.

Some rental companies may impose additional cancellation fees, which will be specified in your voucher. Be sure to review the voucher details to understand any applicable charges.

Final Thoughts

MotorVero understands that travel plans can change, and we strive to make modifying or cancelling your car rental booking as straightforward as possible. If you encounter any issues or have questions, our dedicated support team is always ready to assist you.

Feel free to reach out if you need further clarification or if any part of this process is unclear. Your journey is important to us, and we’re here to make sure it’s as smooth as possible, every step of the way.