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Mazda Recalls 81,000 CX-70 & CX-90 SUVs Due to Software Glitch
Mazda Recalls 81,000 CX-70 and CX-90 SUVs Over Critical Software Glitch
Recall Alert: Mazda has issued a major safety recall affecting approximately 81,000 of its premium CX-90 three-row and CX-70 two-row SUVs due to a potentially dangerous software malfunction in the instrument panel system. The defect impacts critical safety features including defroster operation, seat belt warnings, and hybrid battery cooling systems.
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Affected Vehicles and Model Years
The recall encompasses specific configurations of Mazda's newest SUV models:
- 2024-2025 Mazda CX-90 (all trim levels including PHEV variants)
- 2025 Mazda CX-70 (equipped with the dashboard Electrical Supply Unit)
Understanding the Software Defect
The recall stems from a firmware issue in the dashboard Electrical Supply Unit (ESU) that controls multiple vehicle systems. During cold starts or certain power cycles, the software may fail to properly initialize several safety-critical components:
Systems Potentially Affected:
- Front and rear defrosters - Reduced visibility in cold weather conditions
- Seat belt warning system - No audible/visual alerts for unbuckled occupants
- 360-degree camera display - Blank screen during parking maneuvers
- PHEV battery cooling - Potential overheating in hybrid models
Safety Risks and Potential Consequences
Mazda's filing with the National Highway Traffic Safety Administration (NHTSA) indicates these malfunctions collectively increase crash risk in multiple scenarios:
- Impaired visibility from inoperative defrosters
- Reduced occupant protection without seat belt reminders
- Decreased situational awareness when parking
- Potential battery system damage in plug-in hybrid models
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Repair Process and Dealer Instructions
Mazda dealerships will perform the recall repair at no cost to owners. The corrective action involves:
- Connecting the vehicle to Mazda's diagnostic system
- Downloading and installing updated ESU firmware
- Verifying proper operation of all affected systems
The software update typically takes under 30 minutes to complete, though owners should schedule additional time for dealership processing.
Timeline for Owner Notifications
Mazda has initiated a phased notification process:
- First-class mail notices sent to registered owners
- Secondary notifications via email/SMS for customers enrolled in Mazda Connected Services
- VIN lookup tools updated on Mazda and NHTSA websites
How to Check if Your Vehicle Is Affected
Owners can verify recall status through multiple channels:
- Online VIN Check: Visit MotorVero's recall center or the NHTSA recall website
- Phone: Contact Mazda customer service at 800-222-5500 (option 6)
- Dealer Verification: Any authorized Mazda dealership can check recall status
Precautionary Measures for Owners
While awaiting repair, Mazda recommends these safety precautions:
- Manually clear windows before driving in cold/humid conditions
- Confirm all occupants are properly belted before moving
- Check 360-camera functionality before parking maneuvers
- Monitor hybrid battery temperature warnings (PHEV models only)
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Recall Context in Mazda's Quality History
This marks Mazda's third significant recall in recent months, following:
- A transmission control module issue affecting CX-50 models
- Fuel pump failures in certain 2023 vehicles
Industry analysts note that software-related recalls have increased 47% industry-wide since 2020 as vehicles incorporate more electronic systems.
Comparing SUV Segment Reliability
While Mazda typically ranks above average in reliability surveys, this recall affects their newest and most technologically advanced models:
| Model | JD Power Initial Quality Score | Recalls (First Year) |
|---|---|---|
| Mazda CX-90 | 82/100 | 2 |
| Honda Pilot | 85/100 | 1 |
| Kia Telluride | 88/100 | 0 |
Long-Term Implications for Mazda
This recall presents both challenges and opportunities for Mazda:
- Brand Perception: Quick response may build customer trust in handling issues
- Dealer Relations: Service departments face increased workload
- Future Development: Likely to prompt enhanced software validation processes
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Additional Resources for Affected Owners
For complete recall documentation and technical details:
Motorvero G-queen
Last Updated On May, 19-2025