Mercedes-Benz Recall: Rear-Door Window Trim Issue in 2020 GLE and GLS SUVs

Overview of the Recall

Mercedes-Benz has issued a recall affecting approximately 13,800 model-year 2020 GLE350, GLE450, GLS450, and GLS580 SUVs. The recall addresses a potential issue with the rear-door window trim, which may detach while driving. This defect poses a significant safety risk, as detached trim can become a road hazard, potentially leading to accidents or injuries.

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What is the Problem?

The rear-door window trim on the affected vehicles may not be securely fastened. Over time, this can lead to the trim detaching from the vehicle, especially during high-speed driving or on rough roads. If the trim detaches, it could:

• Create a road hazard for other drivers
• Damage the vehicle or other vehicles on the road
• Increase the risk of a crash

This issue has been identified as a manufacturing defect, and Mercedes-Benz is taking proactive steps to address it.

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What is the Fix?

Mercedes-Benz dealers will inspect and, if necessary, fasten the rear-door window trim on affected vehicles. This service will be provided free of charge to owners. The repair process is straightforward and typically takes less than an hour to complete.

Owners are encouraged to schedule their recall repair as soon as possible to ensure their vehicle's safety and compliance with safety standards.

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What Should Owners Do?

Mercedes-Benz will begin notifying owners of the recall starting December 3, 2023. If you own a 2020 GLE350, GLE450, GLS450, or GLS580, here’s what you need to do:

• Check for Notifications: Look for a recall notice in your mail or email from Mercedes-Benz.
• Contact Mercedes-Benz: Call the automaker at 800-367-6372 for more information.
• Reach Out to NHTSA: Contact the National Highway Traffic Safety Administration’s vehicle-safety hotline at 888-327-4236 or visit their website to check your vehicle identification number (VIN) and learn more about the recall.
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How to Find a Dealer for Service

If you need to locate a dealership for the recall repair, MotorVero makes it easy. Visit our Service & Repair page to find your local Mercedes-Benz dealer. You can also schedule your free recall repair directly through our platform.

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Schedule Your Free Recall Repair

Why This Recall Matters

Vehicle recalls are critical for ensuring the safety of drivers, passengers, and others on the road. The detachment of the rear-door window trim may seem like a minor issue, but it can have serious consequences. By addressing this defect promptly, Mercedes-Benz is prioritizing customer safety and maintaining its reputation for quality and reliability.

If you own one of the affected vehicles, it’s essential to act quickly. Ignoring a recall can not only put you at risk but also void your warranty or insurance coverage in the event of an accident.

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Frequently Asked Questions (FAQs)

1. How do I know if my vehicle is affected?

You can check if your vehicle is part of the recall by entering your VIN on the NHTSA website or contacting Mercedes-Benz directly.

2. Is the repair free?

Yes, Mercedes-Benz will cover the cost of inspecting and fastening the rear-door window trim.

3. How long will the repair take?

The repair typically takes less than an hour, but it’s best to confirm with your local dealership.

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4. Can I continue driving my vehicle?

While the risk of the trim detaching is relatively low, it’s recommended to schedule the repair as soon as possible to avoid potential hazards.

About MotorVero

MotorVero is your trusted source for automotive news, recalls, and service information. We provide up-to-date, accurate, and actionable content to help you stay informed about your vehicle’s safety and performance. Whether you’re looking for recall details, service tips, or the latest industry trends, MotorVero has you covered.

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