Understanding the Ford Explorer Suspension Recall
Ford Motor Company has announced a significant safety recall affecting approximately 1.2 million model-year 2011-2017 Ford Explorer SUVs in North America. The recall addresses a critical defect in the rear suspension system that could significantly impact vehicle safety and handling characteristics.
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Affected Vehicles
- Models: Ford Explorer SUVs
- Model Years: 2011 through 2017
- Production Dates: Vehicles manufactured between [insert production date range if available]
- Market: United States, Canada, and Mexico
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The Safety Risk: Rear Suspension Toe Link Failure
The recall centers on the rear suspension's toe link component, which plays a crucial role in maintaining proper wheel alignment and steering control. According to Ford's internal testing and NHTSA documentation:
- The toe links may fracture when exposed to frequent full rear suspension articulation (jounce and rebound)
- A fractured toe link can significantly diminish steering control
- The defect increases the risk of loss of vehicle control, particularly during turns or evasive maneuvers
- Ford has acknowledged at least one incident where a broken toe link caused a vehicle to strike a curb
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Real-World Implications
While Ford reports no known injuries related to this defect, automotive safety experts emphasize that a failed toe link creates potentially dangerous driving conditions:
- Reduced stability during highway speeds
- Increased tire wear that could lead to blowouts
- Potential for sudden changes in vehicle handling
- Greater risk in wet or slippery road conditions
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Recall Repair Solution
Ford has developed a comprehensive repair protocol to address the safety concern at no cost to vehicle owners:
- Replacement Parts: Both left and right rear suspension toe links will be replaced with new forged components
- Additional Service: Dealers will perform a complete rear suspension alignment after replacement
- Repair Time: The service typically takes approximately 2-3 hours
- Cost: All repairs will be performed free of charge at authorized Ford dealerships
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Why Forged Components Matter
The new forged toe links represent an engineering improvement over the original parts. Forging creates stronger metal components with superior grain structure, making them more resistant to the stresses that caused the original parts to fail.
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What Ford Explorer Owners Should Do
If you own a 2011-2017 Ford Explorer, follow these steps immediately:
1. Verify Your Vehicle's Recall Status
Check if your specific vehicle is included in this recall by:
- Using MotorVero's VIN lookup tool
- Visiting the NHTSA recall website
- Calling Ford customer service at 866-436-7332
2. Schedule Your Repair
Once confirmed, contact your local Ford dealership to schedule the repair:
- Use MotorVero's dealer locator to find an authorized service center
- Request a loaner vehicle if needed (policies vary by dealership)
- Confirm parts availability before your appointment
3. Monitor Vehicle Handling
While waiting for your repair appointment:
- Be alert for changes in steering feel or vehicle stability
- Listen for unusual noises from the rear suspension
- Avoid aggressive driving or off-road conditions
- Have your vehicle inspected immediately if you notice any handling issues
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Recall Timeline and Communication
Ford is following the standard NHTSA recall notification process:
- Official Recall Number: [Insert Ford recall number when available]
- Notification Schedule: Mailing to begin [insert timeframe if known]
- Repair Availability: Parts and repair procedures are available now
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Why Early Action Matters
Safety recalls often see low completion rates in their early stages. However, given the potential safety implications of this suspension defect, owners are strongly encouraged to:
- Schedule repairs promptly rather than waiting for mailed notifications
- Inform other Explorer owners who may not be aware of the recall
- Document all communications with the dealership regarding the recall
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Additional Resources for Affected Owners
For more information about this recall:
- Ford Customer Service: 866-436-7332
- NHTSA Vehicle Safety Hotline: 888-327-4236
- NHTSA Website: www.nhtsa.gov
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Legal Rights and Compensation
While the repair is being offered free of charge, owners may have additional rights:
- Reimbursement for previous repairs addressing this issue
- Potential lemon law protections in some states
- Rental car coverage in certain circumstances
Consult with a consumer protection attorney if you believe you've incurred expenses related to this defect.
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Frequently Asked Questions
How urgent is this recall?
This is considered a serious safety recall. While the risk of failure may be low for most vehicles, the potential consequences make prompt attention important.
Can I continue driving my Explorer before the repair?
Ford has not issued a "do not drive" warning, but recommends scheduling the repair as soon as possible. Be especially cautious if you notice any changes in handling.
What if I already paid for toe link repairs?
You may be eligible for reimbursement. Contact Ford customer service with your repair receipts and documentation.
Does this affect Explorer ST or Police Interceptor models?
The recall includes all 2011-2017 Explorer models unless specifically excluded. Check your VIN to confirm.
