MotorVero Customer Choice Awards: Recognizing the Best Reviewed Car Rental Companies of 2024

The MotorVero Customer Choice Awards is an annual celebration that acknowledges outstanding service by car rental companies across the globe. The awards are based on customer evaluations, which cover aspects such as vehicle condition, store facilities, and customer service. This recognition is aimed at showcasing the rental companies that go beyond just providing a service—they create memorable rental experiences, contributing significantly to customer satisfaction.

Celebrating the Winners of MotorVero Customer Choice Awards 2024

February 2022 marked the celebration of the 2nd edition of these awards, with several car rental companies recognized for their outstanding service. These companies were scored above 9 by MotorVero customers in one or more rental locations. Here is the list of winners:

• Alamo (46 winning locations)
• AlternativaCar (1 winning location)
• Alugue Brasil (1 winning location)
• ASA (1 winning location)
• Budget (1 winning location)
• Cael (2 winning locations)
• Centauro (1 winning location)
• Chilean (2 winning locations)
• Dollar (1 winning location)
• Ecodrive (1 winning location)
• Econorent (1 winning location)
• Enterprise (10 winning locations)
• Europcar (4 winning locations)
• Foco (4 winning locations)
• Gold (1 winning location)
• Guerin (5 winning locations)
• Hertz (4 winning locations)
• Keddy (1 winning location)
• Localiza (85 winning locations)
• LocarX (1 winning location)
• Lotus (1 winning location)
• Maxirent (1 winning location)
• Mex (1 winning location)
• Movami (1 winning location)
• Movida (62 winning locations)
• National (2 winning locations)
• Rental Plus (3 winning locations)
• Rhodium (1 winning location)
• SDA (1 winning location)
• Sixt (5 winning locations)
• Turisprime (1 winning location)
• Unidas (63 winning locations)
• Viaggiare (1 winning location)
• Vip Service (1 winning location)

Understanding the Award Process

The MotorVero Customer Choice Awards were created to formally recognize the dedication and effort put in by MotorVero’s partner companies across the globe. This award is a token of appreciation for those rental companies that have delivered far more than a service—they have demonstrated commitment, professionalism, credibility, and an extraordinary level of attention to detail, ensuring every customer has an excellent car rental experience.

In addition to the recognition and prestige, the winners of the MotorVero Customer Choice Awards receive an exclusive stamp on the MotorVero website. This stamp helps customers identify rental companies that were rated the highest for service quality in 2021 when searching for rentals in various destinations.

How Can Rental Companies Participate?

Rental companies are eligible for participation when they achieve a rating of 9 or higher on motorvero.com and have received a minimum of 5 customer reviews. MotorVero emphasizes transparency and customer feedback, allowing only those rental companies with top reviews to be eligible for these prestigious awards.

Score Calculation Process

The overall rating score for each rental company is calculated by averaging all customer reviews received on the MotorVero website and app between December 2020 and December 2021. Each customer provides an overall score and specific scores in categories like vehicle condition, store facilities, and customer service.

These reviews play a critical role in the evaluation process as they reflect the actual customer experiences, thus determining which companies are providing outstanding services.

How are Evaluation Scores Generated?

At the conclusion of a rental contract, MotorVero customers rate their overall experience with the rental company. This includes assigning specific scores ranging from 0 to 10 based on key requirements such as the condition of the vehicle, the quality of the store facilities, and the level of customer service provided. The resulting evaluation scores are instrumental in determining the eligibility of each company for the MotorVero Customer Choice Awards.

Prize Distribution

Starting from 2022, the MotorVero Customer Choice Awards will issue all prizes digitally. Winners will no longer need to wait for a physical award. Instead, the digital prize includes a downloadable kit that will be shared via email. The digital prize package comprises:

• A letter from MotorVero's CEO, acknowledging the achievement
• A special congratulatory video
• A shareable digital award for promotional purposes
• Two printable award certificates
• A pack of social media promotional materials
• A digital sticker
• Tips on how to share the news effectively

The digital package will be available for download until March 2022, ensuring every winner has enough time to celebrate their success with customers and stakeholders.

Weighting of Ratings by MotorVero

The scoring mechanism used by MotorVero considers the reviews collected over the past 365 days, with more recent reviews carrying a greater weight in the overall score calculation. This approach helps in accurately reflecting the current performance and service quality of each car rental company. The evaluation considers various aspects, ranging from customer service to vehicle condition, ensuring a fair and balanced assessment of every participating rental company.