Overview of the Recall
Approximately 250 model-year 2019 Subaru Crosstrek SUVs are being recalled due to a manufacturing defect involving the driver’s side rear-door window glass. The affected glass may not have been properly tempered during production, which increases the risk of shattering into large, sharp fragments upon impact. This can pose a significant safety hazard to occupants inside the vehicle.
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What's the Safety Risk?
Tempered glass is designed to break into small, less dangerous pieces to reduce injury risk in the event of breakage. Improperly tempered glass, however, can break into larger, jagged shards. In a crash or minor accident, this could lead to cuts, lacerations, or other serious injuries to passengers, particularly those seated near the defective window.
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Subaru’s Official Response
Subaru has acknowledged the defect and initiated a proactive recall campaign to resolve the issue. Owners of affected vehicles will receive a notification by mail, offering a free replacement of the faulty driver-side rear-door window glass. The automaker emphasizes that the replacement will be performed at no cost to the customer.
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How the Problem Was Discovered
The defect was identified during Subaru’s internal quality control reviews and subsequent supplier audits. Upon discovering the potential for improperly tempered glass, Subaru notified the National Highway Traffic Safety Administration (NHTSA) and began organizing a comprehensive recall effort to prevent any potential injuries.
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Recall Repair Process
Owners of impacted vehicles are instructed to visit an authorized Subaru dealership where certified technicians will replace the defective window with properly tempered glass. The entire repair process typically takes less than an hour, and no appointment fees or parts costs are incurred by the customer.
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How to Check if Your Vehicle is Affected
To determine if your 2019 Subaru Crosstrek is subject to this recall, you can use your Vehicle Identification Number (VIN) to perform a free lookup on the MotorVero Recall Lookup Tool. Enter your 17-character VIN to instantly see if your vehicle qualifies for the window replacement service.
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Subaru Customer Service Contacts
If you have questions about the recall or need help scheduling your repair, Subaru has set up a dedicated hotline at 844-373-6614. You can also contact the National Highway Traffic Safety Administration (NHTSA) at 888-327-4236 for more information and reporting concerns related to vehicle safety.
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What Owners Should Do Next
- Check your vehicle’s recall status using the VIN at MotorVero.com
- Schedule an appointment with your local authorized Subaru dealer
- Have the window glass inspected and replaced at no charge
- Report any related incidents to Subaru or NHTSA
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Why Prompt Recall Action Matters
Recalls are issued to correct potentially dangerous flaws that could compromise driver or passenger safety. Ignoring recall notices increases the risk of injury and liability. By taking swift action, owners not only protect themselves but also contribute to overall road safety.
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Additional Subaru Recalls and Safety Campaigns
If you're a Subaru owner, it’s wise to stay updated on other recalls that may impact your vehicle. The MotorVero Service & Repair portal makes it easy to find authorized dealers and schedule free safety repairs. You can also sign up for recall alerts to get notified of future updates regarding your model.
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About the Subaru Crosstrek
The 2019 Subaru Crosstrek is a compact crossover SUV known for its symmetrical all-wheel drive, elevated ground clearance, and versatile performance. With a reputation for safety, reliability, and off-road capability, it's important that owners address any safety recalls promptly to maintain the integrity of the vehicle.
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Recall Compliance and Your Warranty
Participating in a recall repair has no negative impact on your vehicle’s warranty or service history. In fact, Subaru encourages owners to act quickly to ensure their vehicle meets the highest safety standards. All repairs under this recall are documented and included in the vehicle’s official maintenance log.
Don’t Wait – Ensure Your Safety Today
While only a limited number of 2019 Subaru Crosstreks are affected, it’s crucial that owners verify their vehicle’s recall status as soon as possible. Even if your SUV appears to be functioning normally, unseen issues like improper glass tempering can pose serious hazards. Let your local Subaru dealer address the issue promptly and professionally.
Need Help Finding a Dealer?
The MotorVero Service & Repair directory helps you locate your nearest authorized Subaru dealership. Whether you're scheduling a recall repair or seeking routine service, MotorVero provides verified, up-to-date listings to ensure convenience and accuracy.
Final Thoughts
Automotive recalls are more than a technical inconvenience—they’re a vital safety mechanism. Subaru’s prompt action on this rear-door window glass defect demonstrates the brand’s commitment to customer well-being. If you own a 2019 Subaru Crosstrek, be proactive, use the MotorVero tools provided, and get your vehicle inspected and repaired without delay.
