Safety Recall: Rear-Quarter Window Glass Replacement on 2016-2019 Chevrolet Express and GMC Savana Vans

Important Notice: Approximately 1,100 Chevrolet Express and GMC Savana vans from model years 2016 through 2019 are subject to a safety recall related to the rear-quarter window glass. This recall aims to address a critical safety concern involving the type of glass installed, which may impact occupant safety during collisions.

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Understanding the Recall Issue

The affected vehicles have rear-quarter windows that may have been fitted with tempered glass instead of the safer laminated glass. While tempered glass is designed to shatter into small, blunt pieces upon impact, laminated glass consists of two glass layers bonded with a plastic interlayer, preventing the glass from breaking into dangerous shards. This crucial difference means that tempered glass windows pose a higher risk of injury in crashes due to shattering.

Specifically, the concern is that the tempered rear-quarter windows can break more easily and potentially cause more severe injuries to occupants in the event of a collision or accident. Laminated glass, by contrast, tends to remain intact and provides better protection by reducing the risk of ejection and minimizing glass-related injuries.

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Which Vehicles Are Affected?

The recall affects approximately 1,100 vans from two key General Motors models:

• Chevrolet Express (Model years 2016 through 2019)
• GMC Savana (Model years 2016 through 2019)

These full-size vans are commonly used for commercial and passenger transport, emphasizing the importance of safety for drivers, passengers, and cargo.

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The Safety Risks of Tempered vs. Laminated Glass

To better grasp the recall's significance, understanding the difference between tempered and laminated glass is essential:

• Tempered Glass: Heat-treated to increase strength; breaks into small, blunt pieces; often used for side and rear windows but can shatter completely under high impact.
• Laminated Glass: Composed of two glass sheets bonded with a plastic interlayer; designed to hold together when shattered, providing a barrier against penetration and reducing ejection risk.

Laminated glass is typically used in windshields due to its superior safety properties, but increasingly it is specified for side and rear windows in vehicles where occupant protection is a priority.

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What GM Is Doing to Fix the Issue

General Motors has initiated this recall to mitigate the safety risks associated with the incorrect window glass type. Authorized dealerships will replace the tempered rear-quarter windows with laminated glass at no cost to the vehicle owners. This replacement ensures enhanced occupant safety by minimizing the chances of glass-related injuries in crashes.

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What Vehicle Owners Should Do Now

At present, GM has not announced a definitive owner notification schedule. Vehicle owners of 2016-2019 Chevrolet Express and GMC Savana vans should proactively take the following steps:

• Check if your vehicle is affected: Use your Vehicle Identification Number (VIN) on the National Highway Traffic Safety Administration (NHTSA) website or contact manufacturer customer service.
• Contact Chevrolet Customer Service: Call 800-222-1020 to inquire about recall eligibility and next steps.
• Contact GMC Customer Service: Call 800-462-8782 for recall details and service scheduling.
• Contact NHTSA: Call the vehicle safety hotline at 888-327-4236 or visit https://www.nhtsa.gov/recalls for official recall information.
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Scheduling Your Recall Repair

Recall repairs for this issue are provided free of charge by GM-authorized dealerships. To schedule your replacement service:

• Locate your nearest Chevrolet or GMC dealer via the official manufacturer websites or trusted automotive resources.
• Provide your VIN to confirm your vehicle’s eligibility for the recall repair.
• Arrange a convenient appointment time to have the rear-quarter windows replaced with laminated glass.
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Why Prompt Action Matters

Acting quickly to address this recall is vital to maintaining the highest safety standards for your vehicle. Using laminated glass in the rear-quarter windows significantly reduces injury risks during side-impact crashes by preventing dangerous glass shards from causing harm. This upgrade can be lifesaving in the event of an accident.

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Additional Safety Tips for Chevrolet Express and GMC Savana Owners

Besides addressing this recall, owners should regularly maintain their vans and stay informed about other safety recalls or service bulletins. Here are a few proactive safety tips:

• Keep up with regular maintenance and inspection schedules recommended by GM.
• Monitor official channels for any new safety alerts or recalls.
• Ensure your vehicle’s safety equipment, including airbags and seat belts, are functioning properly.
• Consider professional inspections if your vehicle has sustained any impacts or damage.
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How to Verify Recall Status Online

Checking your vehicle’s recall status online is straightforward and can provide peace of mind. Use the following trusted resources:

• NHTSA Recall Lookup — Enter your VIN to see all active recalls and safety campaigns.
• Chevrolet Official Recall Center
• GMC Official Recall Center
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Common Questions About the Rear-Quarter Window Recall

Is this recall related to any accidents?

There are no widespread reports of accidents directly caused by this issue, but the recall is preventative to enhance occupant safety and reduce potential injury risk.

How long will the repair take?

Replacing rear-quarter windows typically requires a few hours at a dealership, depending on scheduling and parts availability.

Will this recall affect vehicle resale value?

Addressing recalls promptly and maintaining service records can help preserve your vehicle’s resale value by assuring buyers the vehicle is safe and well-maintained.

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Finding a Dealer Near You for Service and Repairs

MotorVero recommends using our service locator to identify nearby Chevrolet and GMC dealers authorized to perform recall repairs. Dealer professionals are trained to handle safety recall work efficiently and ensure your vehicle meets manufacturer standards.