2013-2015 Honda Accord, Crosstour Starter Issue

Important Notice: Certain 2013-2015 Honda Accord and Crosstour models with V6 engines may experience starter motor issues requiring immediate attention. This free repair campaign addresses potential grinding noises during startup.

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Understanding the Starter Motor Issue

Owners of affected Honda vehicles may notice concerning symptoms during engine startup, primarily:

Distinct grinding or whining noises originating from the starter area
Occasional difficulty starting the engine
Unusual metallic sounds during ignition

These symptoms stem from two potential mechanical issues:

Faulty Starter Motor: The electrical component responsible for turning the engine may malfunction
Misaligned Torque Converter Ring Gear: The gear that engages with the starter may be improperly positioned

When these components don't mesh properly, it creates excessive wear that can eventually lead to starter failure. Honda's service campaign addresses both potential causes to ensure long-term reliability.

Affected Vehicle Models

This service campaign specifically applies to:

Honda Accord

2013 Honda Accord V6 (Automatic Transmission only)
2014 Honda Accord V6 (Automatic Transmission only)
2015 Honda Accord V6 (Automatic Transmission only)

Honda Crosstour

2013 Honda Crosstour V6 (Automatic Transmission only)
2014 Honda Crosstour V6 (Automatic Transmission only)
2015 Honda Crosstour V6 (Automatic Transmission only)

Note: Only vehicles equipped with the 3.5L V6 engine and automatic transmission are included in this campaign. 4-cylinder models and manual transmission vehicles are not affected.

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Honda's Recommended Solution

To permanently resolve the starter motor issue, Honda dealerships will perform the following repairs at no cost to vehicle owners:

1. Starter Motor Replacement

Technicians will install an updated starter motor designed to prevent the grinding noise issue. The new starter features improved durability and precise gear engagement specifications.

2. Torque Converter Ring Gear Repositioning

The service includes proper alignment of the torque converter ring gear to ensure correct meshing with the starter. This adjustment prevents premature wear on both components.

The complete repair typically takes 2-3 hours at an authorized Honda service center. Most owners can schedule same-day service with minimal inconvenience.

Warranty Coverage Information

Honda is covering all repair costs associated with this service campaign under:

New Vehicle Limited Warranty (for vehicles still within original coverage period)
Extended Warranty plans (where applicable)

There are no out-of-pocket expenses for owners of affected vehicles, regardless of mileage. This reflects Honda's commitment to vehicle reliability and customer satisfaction.

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What Owners Should Do

If you own one of the affected vehicles, follow these steps:

1. Verify Your Vehicle's Inclusion

Contact your local Honda dealership with your Vehicle Identification Number (VIN) to confirm your car requires this service. Your VIN can be found:

On your insurance card or vehicle registration
On the driver's side dashboard (visible through windshield)
On the door jamb sticker

2. Schedule Your Repair

Once confirmed, schedule an appointment with an authorized Honda service center. For assistance locating a dealership:

Visit MotorVero Service & Repair
Call Honda Customer Service at 800-999-1009

3. Reference Technical Service Bulletin

Mention TSB No. 16-002 when scheduling your service. This ensures technicians prepare the correct parts and have all necessary information.

Additional Safety Resources

For further information about this or other vehicle concerns:

National Highway Traffic Safety Administration (NHTSA) Hotline: 888-327-4236
Honda Automobile Customer Service: 800-999-1009
MotorVero Recall Center: Comprehensive database of active vehicle recalls

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