Honda CR-V Service Bulletin: Addressing Vibration Issues in 2012-2014 AWD Models
Understanding the Honda CR-V Vibration Service Bulletin (TSB 15-076)
Honda has issued an important service bulletin affecting certain CR-V models that may experience unusual vibrations during highway driving. This technical service bulletin (TSB 15-076) specifically targets all-wheel-drive versions of the popular compact SUV from model years 2012 through 2014.
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Affected Vehicles:
- 2012 Honda CR-V (AWD models only)
- 2013 Honda CR-V (AWD models only)
- 2014 Honda CR-V (AWD models only)
The vibration issue stems from the vehicle's driveshaft and rear dampening support system not adequately absorbing operational vibrations. Owners typically notice this problem when maintaining consistent highway speeds, where the vibration becomes most apparent.
Honda's Official Repair Solution
To address this engineering concern, Honda has authorized dealerships to perform specific repairs at no cost to vehicle owners. The corrective action involves two primary components:
- Rear differential mount replacement: The factory mounts are swapped with upgraded versions designed to better absorb vibrations
- Driveshaft replacement: The entire driveshaft assembly is replaced with an improved design
This comprehensive repair approach ensures the vibration issue is fully resolved, restoring the smooth driving experience Honda owners expect.
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Warranty Coverage and Repair Details
Honda is covering this repair under warranty for affected vehicles. The work will be performed under one of the following warranty types, depending on your vehicle's age and mileage:
- New-vehicle limited warranty: For newer CR-Vs still within the basic coverage period
- Powertrain warranty: For vehicles that have exceeded the basic warranty but remain within powertrain coverage
- Extended warranty: For vehicles covered by HondaCare or other extended protection plans
Even if your warranty has expired, Honda may still cover this repair if your vehicle falls within the affected population. There are no out-of-pocket costs for this specific service bulletin repair.
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What Honda CR-V Owners Should Do
If you own a 2012-2014 Honda CR-V with all-wheel drive, follow these steps to determine if your vehicle requires this service:
- Locate your VIN: Find your 17-character Vehicle Identification Number (typically on the driver's side dashboard or door jamb)
- Contact your dealer: Call your preferred Honda dealership's service department with your VIN ready
- Alternative verification: Call Honda Customer Service at 800-999-1009 or check the NHTSA recall website
Important Reference Information:
When contacting Honda or your dealer about this issue, be sure to reference:
- Service Bulletin Number: TSB 15-076
- NHTSA Reference: You can also file a report with the National Highway Traffic Safety Administration at 888-327-4236
Finding a Qualified Honda Service Center
For optimal results, have this repair performed at an authorized Honda dealership. These facilities:
- Use genuine Honda replacement parts
- Employ technicians trained specifically on Honda vehicles
- Have direct access to all manufacturer technical bulletins
Use MotorVero's Service Center Locator to find a reputable Honda dealership near you with availability for this specific repair.
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Service Bulletins vs. Recalls: Understanding the Difference
It's important to distinguish between service bulletins and safety recalls:
| Service Bulletin (TSB) | Safety Recall |
|---|---|
| Addresses non-safety related issues | Corrects safety-related defects |
| Typically performed under warranty | Always performed free of charge |
| May require owner initiative to address | Owners are notified directly by mail |
While this particular vibration issue is classified as a service bulletin, Honda may upgrade it to a recall if the NHTSA determines it poses a safety risk.
Additional Resources for Honda Owners
Stay informed about your vehicle's service needs with these helpful tools:
- Honda Recall Checker - Verify any open recalls on your vehicle
- Honda Maintenance Schedule - Proper maintenance intervals for your CR-V
- Honda Service Bulletin Database - Search for other technical service bulletins
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Why Addressing This Service Bulletin Matters
While the vibration issue may seem minor, there are important reasons to have it addressed:
- Preventative maintenance: Unchecked vibrations can lead to premature wear of other components
- Resale value: Having all service bulletins addressed maintains your vehicle's value
- Driving comfort: Eliminates an annoying driving experience
- Future reliability: Ensures your CR-V continues to deliver Honda's renowned durability
Most repairs are completed within one business day, making this a relatively quick process with significant benefits.
Frequently Asked Questions
How long does the vibration repair take?
Most dealerships complete the repair in 3-5 hours, though you may need to leave your vehicle for a full day depending on their schedule.
Will I get a loaner vehicle during repairs?
This varies by dealership. Many Honda dealers offer complimentary loaners for warranty work, but availability may depend on your specific warranty coverage.
Can I ignore this service bulletin if the vibration doesn't bother me?
While not mandatory like a recall, we recommend addressing all service bulletins to maintain optimal vehicle performance and prevent potential future issues.
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